Nexymart – Seller Policy

Last Updated: August 2026

Welcome to Nexymart.com! Thank you for choosing our platform to grow your business. Nexymart is committed to building a trusted, transparent, and secure e-commerce ecosystem for both sellers and buyers.

To maintain a high standard of service and ensure a smooth selling experience, all sellers on Nexymart are required to read, understand, and comply with the following policy guidelines.

1. Seller Account & Registration

• Accurate Information: During registration, sellers must provide authentic details, including business name, contact information, National ID (NID)/Passport, bank account details, and a valid Trade License (where applicable).

• Account Security: Sellers are solely responsible for maintaining the confidentiality of their account login credentials.

• Single Account Ownership: Only one primary seller account is allowed per individual/business identity, unless prior written approval is granted by Nexymart.

2. Product Listing & Quality Standards

• Authentic Descriptions: Listings must include accurate titles, detailed descriptions, correct pricing, actual product photos, and real-time stock levels. Misleading listings are strictly prohibited.

• Product Quality: Sellers must dispatch brand-new and 100% authentic products that match the specifications advertised on the site.

• Inventory Management: Products that are out of stock must be immediately updated as "Out of Stock" to avoid unfulfilled orders.

? Prohibited & Restricted Products

The sale of the following items is strictly prohibited on Nexymart:

• Counterfeit, replica, or copyright-infringing goods.

• Illegal items, hazardous chemicals, firearms, or explosives.

• Expired or unsafe food/health products.

3. Order Processing & Fulfillment

• Processing Time: Sellers must process and package orders within the stipulated time frame (e.g., within 24 hours of order placement).

• Packaging Standards: Products must be packed securely following Nexymart packaging guidelines to prevent damage during transit.

• Shipping Labels: Every package must clearly display the correct Order ID and shipping label provided by the system.

4. Returns, Refunds & Replacements

• Seller Fault: If a product is returned due to a seller error (e.g., defective item, damaged goods, wrong size/color, or mismatch with description), the seller will bear the full cost associated with the return/exchange.

• Quality Check: Returned items undergo a verification check by Nexymart's quality inspection team. If valid, the refund or replacement will be initiated.

• Claiming Returned Items: Sellers must collect or arrange for the return of rejected/returned stock within the designated timeline provided by Nexymart.

5. Commissions, Fees & Payouts

• Platform Commission: Nexymart deducts a standard category-specific commission fee or flat service fee on every successfully delivered order.

• Payout Schedule: Net payout (total sales minus commissions and operational fees) will be transferred directly to the seller’s registered bank account or mobile financial service according to the scheduled payout cycle (e.g., weekly or bi-weekly).

• Escrow Period: Funds for orders within the active customer return window will be held and released once the return period expires.

6. Seller Code of Conduct

• Customer Communication: Inquiries from buyers must be addressed promptly and professionally through authorized channels.

• Off-Platform Transactions: Directing buyers to make transactions outside the Nexymart platform is strictly forbidden and will lead to immediate penalty.

• Fair Reviews: Sellers must not engage in artificial rating manipulation or fake positive reviews (shill feedback).

7. Account Suspension & Termination

Nexymart reserves the right to temporarily suspend or permanently terminate seller accounts under the following circumstances:

• Selling fake, stolen, or illegal products.

• High rate of order cancellations or delayed dispatch.

• Repeated customer complaints regarding poor quality or misrepresentation.

• Breach of any security protocol or fraudulent activity.

8. Seller Support & Contact Info

If you have any questions, concerns, or need assistance regarding your merchant account, please contact our Seller Relations Team:

• Email: nextmart60@gmail.com

• Phone: +8801805113201

• Website: https://nexymart.com

Tip: Feel free to adjust specific details—such as the payout frequency or return window days—to align precisely with your current operational workflow.