Nexymart – Return & Refund Policy

Last Updated: August 1, 2026

At Nexymart.com, customer satisfaction is our top priority. We want you to have a hassle-free and confident shopping experience. If you are not entirely satisfied with your purchase, we are here to help you with an easy return and refund process.

1. Conditions for Return

You may request a return if your item meets one or more of the following conditions:

• Damaged or Defective: The product delivered is physically damaged, broken, or defective.

• Incorrect Product: The product received does not match the size, color, specifications, or description ordered.

• Missing Items: The package is incomplete or missing accessories/freebies mentioned in the offer.

• Change of Mind: Allowed only for select eligible categories if the item remains unopened, completely sealed, and in its original packaging.

2. Eligibility Criteria for Return

To be eligible for a return, the item must fulfill the following requirements:

1. Timeframe: You must submit a return request within 7 days of receiving your package.

2. Original Condition: The item must be unused, unwashed, and in the exact condition you received it.

3. Packaging & Tags: The product must remain in its original box/packaging with all tags, user manuals, warranty cards, and accessories intact.

4. Proof of Purchase: You must provide the order invoice, order ID, or purchase receipt.

3. Non-Returnable Items

For health, hygiene, and security reasons, the following items cannot be returned or refunded:

• Personal care and hygiene items (e.g., cosmetics, innerwear).

• Perishable goods (e.g., food items, flowers).

• Digital products, gift cards, or downloadable software.

• Items marked explicitly as "Non-Returnable" or "Final Sale" on the product page.

• Items damaged due to improper use, physical drops, or liquid spills after delivery.

4. How to Request a Return

Returning a product on Nexymart is simple:

1. Submit Request: Contact our customer support team via Email or Phone within 7 days of delivery.

2. Provide Details: Provide your Order ID, describe the issue, and attach clear photos/videos of the damaged or wrong product.

3. Verification: Our team will review your request within 24 to 48 hours.

4. Item Collection/Shipment: Once approved, we will either arrange a courier pickup from your location or guide you on how to send the package back to our warehouse.

5. Refund Policy & Timelines

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• Refund Approval: If approved, your refund will be processed promptly.

• Refund Methods: Refunds will be issued via the original payment method (Mobile Banking e.g., bKash, Nagad, Bank Transfer, or Credit/Debit Card).

• Processing Time:

  • Mobile Banking (bKash/Nagad/Rocket): 3 to 5 business days after approval.

  • Bank Transfer / Cards: 7 to 10 business days (depending on your bank's issuer policy).

  • Cash on Delivery (COD): Refunded via Mobile Banking or Bank Transfer after receiving the returned goods.

Note: Shipping fees/courier charges are non-refundable unless the return is due to an error caused by Nexymart or a defective product.

6. Replacement / Exchange

If you prefer a replacement instead of a refund (e.g., for a different size or defect replacement), we will dispatch the new item as soon as the returned item passes our quality verification.

7. Order Cancellation

• Before Dispatch: You can cancel your order free of charge before it is handed over to the courier.

• After Dispatch: If you reject a package at the doorstep for reasons other than damage or wrong product delivery, courier fees may be deducted from any advance payment refund.

8. Contact Us for Returns Support

For any questions, return requests, or assistance, please reach out to our support team:

• Email: nextmart60@gmail.com

• Phone / WhatsApp: +8801805113201

• Website: https://nexymart.com